Contact Us

24-hour hotline：8009880988

Tel：31332000

Fax：32270998，32270180

Address：5th Floor,No,1,Lane 519,AoMen Road Shanghai

Customer Service

E-comm customer service center provide 24*365 all days service support, one call will solve all problems from customers.

Telephone: 8009880988, 021-61023602, 021-61029047

Fax: -021-32270180 or 021-31332099

Please contact our customer service professionals and request below services.

  • Trouble shooting
  • Billing information enquiry
  • Solution consulting
  • Customer complain

    • Trouble Shooting

  • Decide the trouble shooting time based on the series level of the trouble
  • Engineer available for on site service
  • Trouble shooting report available
  • Proactive report to the status of the trouble shooting
  • Pre-information to the network configuration and upgrade, keep customer informed

    • Billing Service

  • Provide invoice and billing information as customer request
  • Monthly invoice and billing information available
  • Billing information enquiryTake care of special billing request from customer