Voice Service
30B+D Service
Customer PABX connects to CRC PABX via E1,each E1 can support 30 B channels and 1 D channel, PRA protocol support the switch, this kind of service is suitable for huge amount of data and voice transaction, for example LAN internet, PABX connection and audio video service.
basic functions: quick dialing, hot key,outcome limit, no interruption, alarm, call forward, call await, three way call, conference call and display call number.Value-added functions: DID, CLIP, CLIR,CLIR, COLP, COLR, CFU, CFB, CFNR and MCID. The advantages of the product: easy to manage the calls also support more convenient functions comparing to traditional telephones service.The lastmile between Customer side and provides side is 2M SDH line with better quality of Fiber. DID functions introduction
Huge enterprise have large number of employees, the PABX usually is large scale model to support branch offices all over the world. To feed the needs of these kinds of customers, CRC provide direct connected fiber to the office room of the enterprise, the fiber will connect to the PABX directly via SDH circuit, so the quality and performance will be such better than traditional telephone line.DID can support direct call in and call ourt,it can also support local call, long distance call and international call and IP telephone.Centrex / WAC service can support multi-offices companies, different branches connect to each other by DID or 30B+D to CRC telephont service, it will lead to WAC function. And it can save lot of cost for customer. 800 Toll free number service
800 Toll free number service stands for the kind of service which the call receiver pay all the call charge, while the caller will not pay the call charge, 800 toll free telephone service is widely used in oversea markets and it is adopted a good way to take care of the customer service.Most of the Multi-National companies has their own 800 numbers, now , more and more small and middle size companies have been using 800 telephone service in China.
Permanet number, 800 number is a virtual number which is bundled with the companies’ PABX, so if the customer would like to relocate their office, they don’t need to re-apply for a number of 800 number, the permanent number will follow the company till the customer cancel it.Single number, the 800 toll free number service is the single number for one enterprise, it can support the automatic telephone switch, for example, DHC company only has one 800 number, but they have several branch office all over the China, how do they manage the different telephone number which call in, if Beijing, Shanghai and Guangzhou office are in charge of different business unit, the customer just dial the single one 800 number, the function of 800 service will switch the telephone based on the configuration to the relevant branch office. Aoto-call forward, one 800 number can bundle with at more 3 direct lines equal to 3*90 270 persons call in, when customer call the 800 number, the call will be transferred automatically to the second line, the same as the second and the third line. 400 service description
400 telephone service is the new generation one stop call center service, it collaborate the resource of China Telecome and China Netcom and China mobile, and provide single one 400 number to those companies who would like to apply customer service number in China.
Unified enterprise image and single number promote the marketing penetration of the enterprise.400 is an advanced telephone service, more and more big companies has their own 400 number. 400 can bring good influence to the target market and potential customers, since those potential customers would like to accept that only those good companies can own the 400 number to provide service. 400 can increase the credibility of the enterprise, beause the 400 can provide solid and sound way to their customers to ask for services. 400 can save the cost of customer for call in, so this amount of call cost can represent the investment of advertisment, and it will also give very good influence on marketing strategy.